Privacy Policy.
Thee Little Bird’s privacy policy (“Privacy Policy”) applies to all users using the Thee Little Bird Platform located anywhere in the world (“Users”). The Privacy Policy also applies to those persons whose Personal Information Thee Little Bird receives from Users as part of a referral plan. The Privacy Policy sets out how Thee Little Bird collects, uses, stores and discloses your Personal Information.
By providing Personal Information to Thee Little Bird, you consent to Thee Little Bird collecting, using, and disclosing the Personal Information in accordance with this Privacy Policy and any other arrangements that apply between you and Thee Little Bird.
Thee Little Bird may amend or modify the Privacy Policy at Thee Little Bird’s sole discretion and at any time. Any amendments to the Privacy Policy are effective fifteen (15) days after publication on the Thee Little Bird Platform. If you disagree with the revised Privacy Policy, you may terminate the Agreement with immediate effect subject to any termination obligations that you may have. Your continued use of the Thee Little Bird Platform following any change to the Privacy Policy indicates your continued acceptance of the Privacy Policy as modified.
Last Updated: 12/08/2023
NOTE: Unless specifically defined in this Privacy Policy, all capitalized terms used herein shall have the same meaning as defined in the Terms.
1. How and what Information does Thee Little Bird collect?
1.1 Thee Little Bird may collect information about you when you use the Thee Little Bird Platform, register on the Thee Little Bird Platform, or interact with Thee Little Bird in any way. You may also provide Thee Little Bird information about your acquaintances or friends, as part of a referral program.
1.2 Information you provide to Thee Little Bird
Thee Little Bird collects all information which you voluntarily provide to Thee Little Bird by using the Thee Little Bird Platform or interacting with Thee Little Bird. This includes without limitation information provided:
(a) during registration of a Thee Little Bird Account or while updating your Thee Little Bird Account;
(b) while availing Thee Little Bird Services or support services or by participating in a survey;
(c) while communicating and corresponding with Thee Little Bird or while communicating with another User through the Thee Little Bird Platform using phone calls, video chat, audio chats, text messages and in app messages, either through Thee Little Bird Platform and/or third-party communication services;
(d) by linking and accessing your Thee Little Bird Account through your SNS Account;
(e) during any video interview that Thee Little Bird may conduct or while Thee Little Bird or its representatives video record or photograph you;
(f) about the bank account, debit or credit card, PayPal account, or any other payment details provided on the Thee Little Bird Platform;
(g) while participating in a promotional activity; and
(h) as part of a referral program.
1.3 Types of information Thee Little Bird Collects
The information Thee Little Bird collects includes without limitation:
(a) Personal Information:
While using the Thee Little Bird Platform, Thee Little Bird may require you to provide or collect Personal Information. Examples of Personal Information include:
(i) your name, home or business address, email address, postal code, driving license photos, profile pictures, phone number and video recordings of you;
(ii) your date of birth, age, gender, Social Security Number or passport details collected to validate your identity or to complete tax fillings;
(iii) payment information such as your credit card, debit card or PayPal information or other financial account information; and
(iv) any other information that enables you to be personally identified.
(b) Non-personally identifiable Information: Thee Little Bird may also collect Non-Personally Identifiable Information about you such as your date of birth, professional qualifications, licenses and any registrations held by you. Thee Little Bird may aggregate the Non-Personally Identifiable Information of a User with other Users to improve the services offered through the Thee Little Bird Platform; and
(c) Third Party Personal Information: As part of a referral program, Thee Little Bird may collect limited Personal Information (such as first name, last name and contact information) from you about your friends and contacts.
1.4 Information Thee Little Bird collects automatically
(a) Thee Little Bird and Thee Little Bird’s third party service providers such as third party content providers and analytics, may automatically collect certain information that is sent to Thee Little Bird from the computer, mobile device and/or browser through which you access the Website and the Applications (“Automatic Data“). Automatic Data, includes without limitation, a unique identifier associated with your access device and/or browser (including, for example, your Internet Protocol (IP) address) characteristics about your access device and/or browser, the URL or advertisement that referred you to the Thee Little Bird Platform, the terms you searched on a search engine that brought you to the Thee Little Bird Platform, time and date of your visit, statistics on your activities on the Thee Little Bird Platform such as the links that you clicked on, the pages or content that you visited and the duration of your visit, content load times, any download errors and such other information about your interaction with Thee Little Bird. Thee Little Bird collects Automatic Data based on your consent which was granted to Thee Little Bird by you when you registered as a User and accepted this Privacy Policy. Thee Little Bird may combine this Automatic Data with other information that Thee Little Bird collects about you. Thee Little Bird does this to improve the Thee Little Bird Services.
(b) Thee Little Bird, its Affiliates, marketing partners, analytics and service providers use software like cookies, web beacons, embedded scripts and other tracking technologies on the Website and Applications to authenticate you, to recognize you across different websites, services, devices and/or browsing sessions, remember your preferences and settings, deliver and measure the effectiveness of advertising campaigns, improve your browsing experience, and generally understand the online behaviors and interests of people who interact with Thee Little Bird. Thee Little Bird may also use cookies to enable Thee Little Bird to collect data of Users for marketing purposes.
(c) Thee Little Bird, its Affiliates, marketing partners, analytics, and service providers may also use device identifiers, tags and other similar technologies to identify you and to collect information for security and fraud detection purposes.
(d) You can disable cookies through your internet browser but the Website and the Applications may not work as intended for you if you do so.
1.5 Information Thee Little Bird obtains from others
Thee Little Bird may also collect or receive Personal Information about you from third-party sources, such as other Users, suppliers, background check service providers, social media or other third-party integrations, and Thee Little Bird may combine any of this information with data Thee Little Bird already has about you. This helps Thee Little Bird to update, expand and analyse Thee Little Bird’s records, identify new customers, and create more tailored advertising that may be of interest to
you. Thee Little Bird will ensure that any marketing campaigns are aligned to federal, state and city laws, and GDPR requirements, as applicable.
1.6 You are not legally obligated to provide Thee Little Bird with any information, but you may be contractually obligated to do so. If Thee Little Bird does not receive certain information from you, then you may not be able to receive Thee Little Bird Services. Should you require any clarifications around whether provision of certain information is mandatory and the consequences for with holding such information, please contact Thee Little Bird Customer Care.
1.7 Please note that Thee Little Bird does not respond to do-not-track signal. Thus, while your browser setting may allow you to transmit a do-not-track signal to the Website and the Applications, however, Thee Little Bird does not alter its practices even after receiving a do-not-track signal.
2. How does Thee Little Bird use and disclose Personal Information?
2.1 Thee Little Bird may hold, use and disclose your information for the following purposes:
(a) to process your requests to register on the Thee Little Bird Platform;
(b) to verify your identity;
(c) to enable features that allow you to share information with other people, such as when you refer Thee Little Bird Services, or submit a comment about another User;
(d) for providing Thee Little Bird Services, to enable you to access and use Website and the Applications and to interact with other Users;
(e) to complete your transactions, provide any information requested by you, to verify the information provided by you, for compliance and internal business purposes;
(f) to operate, protect, improve and optimize Thee Little Bird Platform, business and Users’ experience or to perform analytics or conduct research, troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze usage and activity trends;
(g) to send you service, support and administrative messages, newsletters, reminders, technical notices, updates and security alerts;
(h) for direct marketing purposes. This includes analyzing data to identify trends and tailor marketing messages to User needs. Please note that Thee Little Bird does not sell or share your Personal Information with third parties for third party direct marketing purposes;
(i) to tailor content Thee Little Bird displays to you and offers that Thee Little Bird may present to you, on the Website, the Applications and elsewhere;
(j) to manage Thee Little Bird’s business relationship with you and the corporation or other legal entity that you represent (if applicable);
(k) to address information security needs and for protecting Users, Thee Little Bird and others;
(l) to enforce and comply with Thee Little Bird’s legal obligations, to conduct or assist in conduct of an investigation, to protect the property and rights of Thee Little Bird or a third party, to protect the safety of public or any person, or to prevent or stop an activity Thee Little Bird considers to be fraudulent, illegal, legally actionable or unethical;
(m) administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by Thee Little Bird or Thee Little Bird’s business partners;
(n) to resolve any Disputes that Thee Little Bird may have with any User; and
(o) for such other purposes as may be disclosed at the time you provide your information, with your consent, and as described in this Privacy Policy.
3. How does Thee Little Bird use your Personal Information for marketing?
3.1 Communications data
(a) Thee Little Bird enables Users to communicate with each other and with Thee Little Bird using phone calls, video chat, audio chats, text messages and in app messages, either through the Thee Little Bird Platform and/or third party communication services.
(b) Thee Little Bird and any parties involved in providing the communication services collect, monitor, record, store and use the communications content, details of the communication and the related Personal Information, including without limitation, time and duration of communication, its content, and the name and likeness of the Users involved. Such communication and collected Personal Information may be used for providing better customer support, resolution of disputes between Users, escalation of User issues, marketing of the Website and Thee Little Bird Services through any mode and medium, improving the Thee Little Bird Services, obtaining feedback, analytics, and for other safety and security purposes.
(c) Customer shall, however, have the right to request that Thee Little Bird cease to use, in whole or part, the communication, and/or the collected Personal Information for marketing purposes. Upon receipt of such request, Thee Little Bird shall cease usage of communication and/or collected information for marketing purposes.
3.2 Video recordings
(a) Thee Little Bird may use whole or part of the video recordings of the Users recorded during the conduct of Thee Little Bird Services.
(b) Customer shall, however, have the right to request that Thee Little Bird cease to use, in whole or part, the recordings. Upon receipt of such request, Thee Little Bird shall cease use the recordings as above.
3.3 Thee Little Bird and/or Thee Little Bird’s business partners may send you direct marketing communications and information about Thee Little Bird Services and/or any ongoing promotions. This may take the form of emails, SMS, mail, or other forms of communication, in accordance with the applicable federal, state and city laws. You may opt-out of receiving marketing materials from Thee Little Bird by contacting Thee Little Bird Customer Care.
3.4 Notwithstanding that you may have opted-out of receiving marketing emails, Thee Little Bird reserves the right to send you certain communications relating to your Thee Little Bird Account or use of the Thee Little Bird Services (for example, administrative and service announcements) via email and other means. These transactional account messages may be unaffected if you opt-out from receiving marketing communications. Users, accessing the Thee Little Bird Platform using the Applications may, with permission, receive push notifications. Similarly, Users who access the Thee Little Bird Platform using certain desktop browsers may, with permission, receive push notifications. Notification preferences can be modified in the settings menu for the Applications or the applicable browser.
4. To whom does Thee Little Bird disclose your Personal Information?
4.1 Thee Little Bird may disclose your information for the purposes described in this Privacy Policy to:
(a) Thee Little Bird’s employees and current or future related corporate bodies for business and operational purposes. These employees and current or future related corporate bodies may have access to your Personal Information in order to perform these tasks on behalf of Thee Little Bird;
(b) third-party suppliers and service providers that Thee Little Bird engages to facilitate provision of Thee Little Bird Services or provide Thee Little Bird Services on Thee Little Bird’s behalf or provide services related to operation of Thee Little Bird Platform and/or Thee Little Bird’s business such as web analytics, database management, payment processing, fraud detection etc. These third party suppliers and service providers may have access to your information, including Personal Information in order to perform these tasks on behalf of Thee Little Bird;
(c) other Users, when availing Thee Little Bird Services. The information Thee Little Bird provides to such other User will include without limitation your Personal Information such as your name, email address and phone number etc.;
(d) payment systems operators (i.e. merchants receiving card payments such as PayPal and all major credit cards);
(e) Thee Little Bird’s tax compliance service providers;
(f) Thee Little Bird’s sponsors or promoters of any competition that Thee Little Bird conducts via Thee Little Bird Platform, including, except where prohibited by law, allowing the sponsors to use your name, voice, likeness, or other indicia of persona in marketing associated with the promotion. Should you choose to enter a promotion, your Personal Information may be disclosed to third parties or the public in connection with the administration of such promotion, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the promotion’s official rules, such as on a winner’s list;
(g) anyone to whom Thee Little Bird’s assets or businesses (or any part of them) are transferred. Such information, including Personal Information, may be shared or transferred in connection with a merger, acquisition, reorganization or sale of all or any part of Thee Little Bird’s assets or in the event of bankruptcy;
(h) specific third parties authorized by you to receive information held by Thee Little Bird including marketers. Once disclosed, your information, including Personal Information, will be subject to the privacy policy and practices of that third party. Thee Little Bird is not accountable for the privacy policies and practices of third parties. Should you at any stage decide that you no longer want to receive communications from a third party, you will need to contact that third party directly. You also may request, sometimes through your use of an SNS or similar interactive feature or third party application, that Thee Little Bird share information about you with a third party and Thee Little Bird will typically do so under those circumstances; and/or
(i) other persons, including insurance companies, government agencies, regulatory bodies and law enforcement agencies, or as required, authorized or permitted by law. Thee Little Bird will disclose such information including Personal Information about you to the government agencies, law enforcement agencies, regulatory bodies or private persons such as an insurance company, as Thee Little Bird believes is necessary or appropriate to respond to claims and legal processes, or, at the request of third parties or government authorities conducting an investigation where Thee Little Bird determines in Thee Little Bird’s sole discretion that disclosure is necessary to:
(i) protect the property and rights of Thee Little Bird or a third party;
(ii) the safety of public or any person; or
(iii) to prevent or stop an activity Thee Little Bird considers to be fraudulent, illegal, legally actionable or unethical.
5. Security
5.1 Thee Little Bird holds User information in either electronic or hard copy form. Thee Little Bird takes commercially reasonable physical, administrative, personnel and technical measures t help secure the information that it collects and stores about the Users. Access to the Website and the Applications is encrypted using industry-standard transport layer security technology. Sensitive information (such as financial account details, information about your credit cards and PayPal account) during transmittal is encrypted using secure socket layer technology. Thee Little Bird also uses HTTP strict transport security to add an additional layer of protection for Users. Notwithstanding the use of such measures, Thee Little Bird cannot guarantee the security of your information.
6. Retention
6.1 Thee Little Bird shall retain your information for as long as you are registered on the Thee Little Bird Platform as a User. Thee Little Bird may retain some or all of your Thee Little Bird Account information and/or User Content even after closure of your Thee Little Bird Account.
6.2 Even if you request Thee Little Bird to delete all of your Thee Little Bird Account information and/or User Content, Thee Little Bird may, in spite of Thee Little Bird’s best efforts, not be able to remove all of your Thee Little Bird Account information or sanitize the User Content from the Thee Little Bird Platform. Such information may persist on backup or archival media for an additional period for legal, tax, or regulatory reasons or for legitimate and lawful business purposes.
7. Links to other Websites
7.1 Thee Little Bird Platform may contain links to third party websites, including online communication services, such as emails, chats, and calls that are not owned by or affiliated with Thee Little Bird. If you choose to click on a third party link, you will be directed to that third party’s website. These other websites may place their own cookies or other files on your computer, collect data, or solicit Personal Information from you.
7.2 The fact that Thee Little Bird Platform carries a link to a third party website is not an endorsement, certification, or authorization of that third party or of their privacy, information security policies, or practices. Thee Little Bird is not responsible for the privacy practices of, or any content on, those linked websites, and has no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from Thee Little Bird’s Privacy Policy, so Thee Little Bird encourages you to read them before using those websites.
8. Personal Information provided to Others
8.1 This Privacy Policy does not apply to any Personal Information that you provide to another User or visitor through the Thee Little Bird Platform or through any other means, or information posted by you to any public areas of the Thee Little Bird Platform.
9. International Transfer of Information
9.1 Thee Little Bird is based in the US. If you are located outside of the United States and provide any information (including Personal Information) to Thee Little Bird, then such Personal Information may be transferred to the United States for processing. Thee Little Bird may also transfer Personal Information to its service providers, who may process Personal Information in the United States and elsewhere such as India and/or Philippines. Such countries may not have the same data protection laws as the country in which you initially provided the information. When Thee Little Bird or Thee Little Bird’s service provider transfers your information to the United States or
elsewhere for processing, Thee Little Bird will protect and require that the service provider also protect such information as described in this Privacy Policy.
10. Accessing or correcting Personal Information
10.1 You may request access to or correction of any Personal Information Thee Little Bird has about you or closes your Thee Little Bird Account and/or request deletion of all Personal Information Thee Little Bird has about you. Thee Little Bird will honor your requests to the extent Thee Little Bird can reasonably do so and as required by law, in accordance with the below paragraphs.
10.2 You can access Personal Information Thee Little Bird holds about you by contacting Thee Little Bird Customer Care. If you request to access Personal Information you’ve submitted, Thee Little Bird will respond to your request to access within 30 days or as otherwise required by law. Sometimes, Thee Little Bird may not be able to provide you with access to all of your Personal Information and, where this is the case, Thee Little Bird will tell you why. Thee Little Bird may also need to verify your identity when you
request your Personal Information.
10.3 You are responsible for maintaining the accuracy of the information you submit to Thee Little Bird. If you think that any information Thee Little Bird holds about you is inaccurate, please contact Thee Little Bird Customer Care and Thee Little Bird will take reasonable steps to ensure that it is corrected.
10.4 You may request deletion of your Personal Information. If your information is deleted, then your Thee Little Bird Account may be deactivated. If your Thee Little Bird Account is deactivated or you ask to close your Thee Little Bird Account, you will no longer be able to use the Thee Little Bird Platform. Please see clause 6 , to know more about Thee Little Bird’s information retention policy.
10.5 Your right to access, correct or ask for deletion of Personal Information, is limited e.g. we may not be able to honor your request for deletion of Personal Information that we are required by law to retain or have a legitimate interest in keeping (such as for fraud detection purposes). Bear in mind that neither you nor Thee Little Bird can delete all copies of information that have been previously shared with others on the Thee Little Bird Platform.
10.6 If you are located in the European Economic Area (EEA), in addition to the rights described above, you may contact Thee Little Bird Customer Care to:
(i) request a restriction on the processing of your Personal Information,
(ii) object to the processing of your Personal Information, or
(iii) exercise other rights with respect to your Personal Information. Please note that a restriction on Thee Little Bird’s ability to process your Personal Information etc. may limit your ability to use the Thee Little Bird Platform.
11 Making a Complaint
11.1 If you think Thee Little Bird has breached any relevant privacy law, or you wish to make a complaint about the way Thee Little Bird has handled your Personal Information, you can contact Thee Little Bird Customer Care. Please include your name, email address and/or telephone number and clearly describe your complaint. Thee Little Bird will acknowledge your complaint and respond to you regarding your complaint within a reasonable period. If you think that Thee Little Bird has failed to resolve the complaint satisfactorily, Thee Little Bird will provide you with information about the further steps you can take.
12 The EU General Data Protection Regulation
12.1 The EU General Data Protection Regulation (GDPR) applies to the Personal Information of the residents of the EEA. To the extent that the GDPR applies to Thee Little Bird and your Personal Information, this clause applies.
12.2 Legal grounds for processing your Personal Information
The legal basis on which Thee Little Bird processes your Personal Information for the purposes set out in clause 2 above will typically be because:
(a) you provided your consent;
(b) it is necessary for our contractual relationship;
(c) the processing is necessary for Thee Little Bird to comply with Thee Little Bird’s legal or regulatory obligations; and/or
(d) the processing is in Thee Little Bird’s legitimate interest as a platform which allows Customers to receive services (for example, to protect the security and integrity of Thee Little Bird systems and to provide you with customer care, etc.).
12.3 Data Controller and Data Processor
You agree that you shall be the Controller of your Personal Information and Thee Little Bird will be the Processor of such data and each party shall comply with the applicable laws relating to processing of Personal Information and data privacy to the extent applicable to such party in their respective role.
12.4 Transfer of Personal Information
(a) Thee Little Bird’s operations are spread across the globe. As a result, Thee Little Bird may need to transfer your Personal Information outside of the country from which it was originally provided. This may be intra-group or to third parties that Thee Little Bird works with who may be located in jurisdictions outside the EEA, Switzerland, and the UK, which have no data protection laws or laws that are less strict compared with those in Europe.
(b) Whenever Thee Little Bird transfers Personal Information outside of the EEA, Switzerland or the UK, Thee Little Bird takes legally required steps to make sure that appropriate safeguards are in place to protect your Personal Information.
12.5 Personal Information Retention
Thee Little Bird retains your Personal Information for as long as your Agreement with Thee Little Bird is in force. Thee Little Bird may retain some or all of your Thee Little Bird Account information and/or User Content even after closure of your Thee Little Bird Account. Such information may persist on backup or archival media for an additional period for legal, tax, or regulatory reasons or for legitimate and lawful business purposes.
12.6 Your Rights
Data protection laws provide you with rights in respect of Personal Information that Thee Little Bird holds about you, including the right to request a copy of the Personal Information, request that Thee Little Bird rectify, restrict or delete your Personal Information, object to profiling and unsubscribe from marketing communications.
To exercise any of your rights, please contact Thee Little Bird Customer Care. Please note that requests to exercise data protection rights will be assessed by Thee Little Bird on a case-by-case basis. There may be circumstances where Thee Little Bird may not be legally required to comply with your request including because of exemptions provided for in data protection legislation. If you have a complaint about how Thee Little Bird handles your Personal Information, please contact Thee Little Bird Customer Care. If you are not happy with how Thee Little Bird has attempted to resolve your complaint, you may contact the relevant data protection authority.
13 Privacy Rights for California Residents
13.1 If you reside in California, then in addition to the rights described above, you have been provided certain additional rights with respect to your Personal Information under the California Consumer Privacy Act or (CCPA) (California Civil Code Section 1798.100 et seq.). These rights are discussed in clauses 13.3 to 13.7.
13.2 Thee Little Bird collects your information for the purposes described in this Privacy Policy, which includes “business purposes” under the CCPA.
13.3 Right to Know
You have a right to request and know the following information about you in writing:
(a) Categories of Personal Information that Thee Little Bird collects about you;
(b) Purposes for which Thee Little Bird collects your Personal Information;
(c) Sources from which Thee Little Bird collects your Personal Information;
(d) Categories of Personal Information Thee Little Bird has disclosed about you; and
(e) Categories of third parties with whom Thee Little Bird shares your Personal Information.
13.4 Right against Discrimination
You have a right to receive the same services and price as other Users and cannot be discriminated against for exercising any of the rights described in clauses 13.3 to 13.7. Thee Little Bird will not discriminate against you in any manner for exercising any of these rights.
13.5 Right to access your Personal Information
You have the right to request access to the categories of Personal Information Thee Little Bird has collected about you in the last 12 months.
To clarify, in the preceding 12 months, Thee Little Bird collected the following categories of Personal Information about you:
(a) Identifiers such as your first and last names, email address, phone number, IP address, unique device identifiers or another online identifier;
(b) Commercial information such as your payment information and related information to enable you to pay for the services you receive;
(c) Internet or your connection related information such as the name of your internet provider, Internet browser type and version and your IP address;
(d) Electronic, audio, visual or similar information such as photos and videos uploaded by you and video recordings of you;
(e) Professional or employment related information (such as those provided by Pros); and
(f) Other information that relates to or is capable of being associated with you.
13.6 Right to ask for deletion of your Personal Information
You have the right to ask Thee Little Bird to delete any Personal Information that Thee Little Bird has collected about you. This right is subject to certain exceptions and Thee Little Bird may retain your Personal Information where Thee Little Bird cannot verify your request, or where Thee Little Bird needs to retain the Personal Information to comply with its legal obligations, etc.
13.7 Right to opt-out of having your Personal Information sold
You have the right to opt-out of having your Personal Information sold. To clarify, Thee Little Bird does not sell your Personal Information.
13.8 How do you exercise your rights?
Users residing in California may exercise these rights by emailing Thee Little Bird Customer Care. Please note that Thee Little Bird may ask you for proof of account ownership and, or identity before completing your request. Thee Little Bird will only use such information to verify your identity, and for fraud prevention or security purposes.
14 Contact Thee Little Bird Customer Care
14.1 For further information about Thee Little Bird’s Privacy Policy or practices, or to access or correct your Personal Information, or make a complaint, please contact Thee Little Bird Customer Care.
15 Definitions
15.1 The following words and expressions shall, unless the context otherwise requires, have the following meanings:
Automatic Data means certain information that is sent to Thee Little Bird from the computer, mobile device and/or browser through which you access the Website and the Applications.
GDPR means EU General Data Protection Regulations.
Non-Personally Identifiable Information means information which does not relate to a person and/or cannot be used to identify a person.
Personal Information means information that identifies you as a specific individual and can be used to identify and contact you as needed. Examples of Personal Information include your name, home or business address, email address and phone number.
Words not defined in this clause 15 but defined elsewhere in the Agreement shall have the meaning as ascribed to them under the relevant clause.